Question 1

Do you offer 24/7 access with a scan card?

Accepted Answer

Yes we have multiple plans that offer 24/7 access.  We do not use scan cards for this facility but members who choose a plan with 24/7 access will be able to access the facility using the Hybrid AF App.

Question 2

Do you offer group classes or personal training?

Accepted Answer

YES! We have multiple plans that offer group classes and a team or personal trainers that also offer 1 on 1 or small group training sessions.

Question 3

Do you accept returns?

Accepted Answer

At Gnarly Fit, we strive to provide the best possible customer experience. We understand that sometimes, circumstances may arise where a return or exchange is necessary. While we do not have a standardized return policy, we assess each situation individually and make every effort to accommodate our customers. Here are the guidelines for our case-by-case return process:

1.	Communication: Please reach out to our customer support team within 10 days from the date of purchase to initiate the return process. You can contact us via email at info@gnarlyfit.shop.
	2.	Reason for Return: When contacting us, kindly provide a clear explanation of the reason for the return. This will help us better understand your situation and assess the feasibility of a return or exchange.
	3.	Assessment: Our team will review your case and evaluate factors such as the condition of the item, the time since purchase, and any extenuating circumstances. We aim to respond to your inquiry within 48-72 hours.
	4.	Options: Based on the assessment, we will present you with potential solutions. These may include a refund, store credit, exchange for a different item, or other alternatives that best address your specific situation.
	5.	Return Shipping: If a return is approved, we will provide instructions on how to proceed with the return shipment. You may be responsible for covering the shipping costs unless the return is due to an error on our part.
	6.	Refund Processing: Once the returned item is received and inspected, we will process the refund or exchange accordingly. The timeframe for refunds to reflect in your account may vary depending on your payment method.

Please note that certain items may be excluded from this case-by-case return policy due to specific circumstances. In such cases, we will provide clear information about the return eligibility of those items on our website or during the purchase process.

We value your satisfaction and aim to address any concerns or issues you may encounter. Our case-by-case return policy ensures that we can handle each situation individually and provide personalized support. We appreciate your understanding and cooperation in this matter.

If you have any further questions or require assistance, please do not hesitate to contact our customer support team. We are here to assist you.

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